If your business model depends on regular, repeating payments, you don’t want these unnecessarily uninterrupted — and neither does your customer. For this reason many businesses decide to keep their cards on file.

Keep your cards up-to-date

When storing the cards on behalf of your shoppers, you have to make sure their details are up-to-date — even in if the card is lost, stolen or expired. For this purpose the card schemes provide Account Updater services that let businesses and acquirers replace invalid card numbers with new ones.

OkePay Account Updater

OkePay Account Updater works in real-time to ensure your cards-on-file are valid. We connect you to Visa and Mastercard Account Updaters without you having to formally enroll with the schemes and demonstrate compliance, which is handled by us. So, whether the transaction happens today or two years from now, you can be sure the card is up-to-date.

Automatic retries

Payments often fail because of an outage or downtime in the patchwork of legacy systems that make up the traditional payment flow. To limit the impact it’s worth retrying payments that fail because of technical reasons.

Here’s an example.

HelloFresh was experiencing a high rate of refusal due to technical issues. To combat this, OkePay identified when and why the transaction had failed, and retried it immediately again via a different acquiring route.